Returns & Exchange

At BaggagePH, we are committed to ensuring your satisfaction with every purchase. In compliance with the Department of Trade and Industry (DTI) Philippines guidelines, we offer a fair and transparent return and exchange policy.

Returns & Exchanges

We accept returns or exchanges only for defective, damaged, or wrongly delivered items, in accordance with DTI policy. We do not accept returns or exchanges due to change of mind.

Valid Reasons for Return or Exchange:

  • Received a damaged or defective item
  • Received the wrong item (wrong size, color, or product)
  • Item delivered incomplete (missing parts or accessories)

Return Period

  • You must notify us of any issue within 7 days from the date the item was received.
  • Items must be returned to us within 15 days of receipt.

Conditions for Return

To be eligible for return or exchange, the item must meet the following conditions:

  • Unused and in original condition
  • With original tags, packaging, and receipt
  • Accompanied by photos or video as proof of defect or wrong delivery

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items bought on sale or clearance
  • Personal hygiene items (e.g., underwear, cosmetics, earrings)
  • Items damaged due to misuse or negligence

Refunds

Refunds will be issued only if the item is no longer available for replacement. The refund will be processed through your original payment method within 3–5 business days after approval.

Note

This policy is in compliance with the Republic Act No. 7394 – The Consumer Act of the Philippines, and all other relevant DTI policies and advisories.

BaggagePH - Ayala Malls Cloverleaf

BaggagePH Terms & Conditions of Sale

By placing an order with us, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions. 

1. Authenticity Guarantee - BaggagePH guarantees that every item is 100% authentic, sourced exclusively from official luxury boutiques, authorized retailers, and esteemed department stores worldwide. We do not, under any circumstance, deal in counterfeit, replica, or unauthorized goods. Each piece is curated with integrity, provenance, and direct boutique origin.

2. Product Availability - All items are curated on a request and sourcing basis, reflecting the exclusivity of global luxury retail. Availability is not guaranteed until the item has been successfully secured from the boutique and confirmed by BaggagePH. 

3. Pricing - Pricing reflects the true nature of the product acquisition, including but not limited to: * Official boutique retail pricing * Currency exchange fluctuations * International sourcing and concierge procurement * Shipping and logistics * Customs duties (where applicable) * Operational curation and handling. All prices are subject to change without prior notice until full payment or reservation has been secured.  

4. Reservations & Payments - Orders are confirmed only upon receipt of the required reservation fee or full payment. Once sourcing has commenced, all reservation payments are strictly non-refundable and non-transferable, reflecting the exclusivity and immediacy of boutique allocation. Failure to complete payment within the agreed timeframe may result in release of the reserved item. 

5. Delivery Time - All delivery timelines are estimated and indicative only, as each piece is sourced directly from global boutiques. Delays may occur due to: * Boutique stock allocation * International flight schedules * Customs inspection procedures * Courier logistics * Weather disruptions * Force majeure events * Other circumstances beyond our control BaggagePH shall not be held liable for such delays. 

6. Condition of Items - Each item is delivered exactly as released by the boutique, preserving its original  presentation. Minor variations or imperfections in packaging — including shopping bags, boxes, dust bags, tissue paper, ribbons, or protective seals — may occur due to handling and transit. These are inherent to product sourcing and are not considered defects.  

7. Colors & Appearance - Slight variations in color, texture, or finish may occur due to lighting, photography, and display settings. All measurements and specifications are provided by the brand and are approximate. 

8. Returns, Refunds & Exchanges - All sales are FINAL and irrevocable. Due to the exclusive, boutique-sourced nature of our service, we do not accept returns, exchanges, or refunds for: * Change of mind * Size or color preference errors * Delayed personal use * Gift recipient dissatisfaction * Post-purchase price adjustments * Any subjective preference after purchase * Items, apparels, and jewelry. Returns may only be considered if the item delivered is materially different from the confirmed order, or falls within the DTI Returns and Exchange Policy.

9. Authenticity Claims - Any authenticity concern must be formally raised within Seven (7) calendar days from the date of receipt. The item must remain in its original condition, complete with all inclusions, packaging, and proof of purchase. Items that have been altered, repaired, heavily used, or handled by third parties may no longer qualify for review. 

10. Warranty - BaggagePH does not provide manufacturer warranties. All after-sales service, repair, or warranty claims shall be governed solely by the original brand’s policies. 

11. Customer Responsibilities - Clients are responsible for: * Reviewing all order details prior to payment 

* Ensuring accurate shipping information * Inspecting items immediately upon receipt * Reporting concerns within Seven (7) calendar days from date of receipt.  

12. Limitation of Liability - BaggagePH shall not be liable for any indirect, incidental, or consequential damages arising from the purchase, use, resale, or inability to use any product. Our maximum liability is strictly limited to the amount paid for the specific order. 

13. Intellectual Property - All content, including imagery, branding, product descriptions, and creative materials produced by BaggagePH, remains the exclusive intellectual property of BaggagePH and may not be reproduced or used without written consent.  

14. Privacy - All client information is treated with strict confidentiality and used solely for order fulfillment, customer service, and operational purposes. We do not sell or share personal data with unauthorized third parties, except where required by law or necessary to complete transactions.  

15. Governing Law - These Terms & Conditions are governed by the laws of the Republic of the Philippines. Any dispute shall first be addressed through good-faith resolution before pursuing formal legal remedies.  

16. Amendments - BaggagePH reserves the right to amend or update these Terms & Conditions at any time without prior notice. The latest published version shall apply to all transactions. 

By placing an order with BaggagePH, you confirm your full understanding and acceptance of these Terms & Conditions.