At BaggagePH, we are committed to ensuring your satisfaction with every purchase. In compliance with the Department of Trade and Industry (DTI) Philippines guidelines, we offer a fair and transparent return and exchange policy.

We accept returns or exchanges only for defective, damaged, or wrongly delivered items, in accordance with DTI policy. We do not accept returns or exchanges due to change of mind.

• Received a damaged or defective item
• Received the wrong item (wrong size, color, or product)
• Item delivered incomplete (missing parts or accessories)

• You must notify us of any issue within 7 days from the date the item was received.
• Items must be returned to us within 15 days of receipt.

To be eligible for return or exchange, the item must meet the following conditions:

• Unused and in original condition
• With original tags, packaging, and receipt
• Accompanied by photos or video as proof of defect or wrong delivery

The following items are not eligible for return or exchange:

• Items bought on sale or clearance
• Personal hygiene items (e.g., underwear, cosmetics, earrings)
• Items damaged due to misuse or negligence

Refunds will be issued only if the item is no longer available for replacement. The refund will be processed through your original payment method within 3–5 business days after approval.

This policy is in compliance with the Republic Act No. 7394 – The Consumer Act of the Philippines, and all other relevant DTI policies and advisories.