Refund policy

In accordance with the guidelines of the Department of Trade and Industry, returns and exchanges are accepted for items with manufacturing defects, damage, or incorrect orders, subject to verification. Requests must be made within the applicable period upon receipt of the item, and products must be returned unused, in their original condition and packaging, together with proof of purchase. Customized, resized, and made-to-order items may not be eligible for return or exchange unless proven defective. You may refer to this link for more details: https://baggageph.com/pages/returns-exchange-policy